Privacy policy

Introduction

In this Privacy Policy we want to explain to you, as a visitor, how and why we process your personal data when you visit our website.

Personal data means any information from which you can be identified as an individual.

The use of personal data must comply with the Personal Data Act. We, as the data controller, ensure that we use your personal data in accordance with the provisions of the Act.

What personal information we collect

What information we collect about you depends on what information you give us, how you use our services and what permissions you give us:

As a visitor to our site:

• IP address (in anonymised form)
• Device (computer, mobile phone or tablet)
• Which pages you visit and what features you use
• Browser and version information
• Device brand
• Device model
• Device name
• Operating system and specific version
• Screen size
• Location

When you order a product or service or contact us:

When you order a product or service or contact us:

• Name
• Address
• Postal code
• Postal town
• Phone number
• Email
• Vehicle details such as registration number, make, model, maintenance and other vehicle features
• Driving licence details
• Details of driving bans, accidents or other incidents, including location, time and descriptions of incidents
• Insurance details
• Audio logs/recordings of conversations between customer and customer service
• In some cases, similar information is also recorded for the driver/customer or car owner's party if required, for example when booking a home journey
• Consent
• Purpose
• Messages
• Source of contact

Job applicants:

We process the personal data of job applicants to assess whether they are suitable for the job they are applying for. The processing of personal data is based on our legitimate interest as a job provider and in documenting the recruitment process. Providing information to us is voluntary. The information you choose to provide to us will be used to assess your application. We will keep the data for a maximum of 6 months after the end of the employment relationship.

We will never knowingly collect sensitive personal data such as information about your health, political opinions, sexual orientation or similar, and we ask that you also do not send us such information about yourself through our contact channels.

What we use personal data for

We use your personal data for the following purposes:

• Custom website: we use information to adapt our website to your device and provide you with the best possible experience on our website.
• Processing orders and bank transfers: we use the information to process and fulfil your orders placed through our website.
• Customer service: we record the information you provide and receive when you contact us to provide a service and manage your relationship with us.
• Statistics: we produce and use statistics and market trends to improve our products, services, marketing and website. This is done with anonymous data only and the data used cannot be traced back to you.
• Marketing: we collect anonymous user information from our website and use it for marketing purposes.

You can find expanded information on cookies and pixels below in the Privacy Policy.

Who we share personal data with

We do not sell your personal data to third parties.

We share anonymised data with our partners for purposes such as market analysis and service development. We also share data with Google Analytics and Google Ads for statistical and marketing purposes.

We only share personal data with an insurance company when the customer is insured with that company.

Transferring data abroad

The transfer of personal data outside the EU/EEA to third parties or processors for the purposes of personal data protection must be carried out with an adequate level of protection and in accordance with the EU standard agreements and the US Privacy Shield certification. You can read more about these mechanisms on the website of the Norwegian Data Protection Authority.

For all third party suppliers processing personal data, this will be done within the EU/EEA and data processing agreements will apply where applicable.

Viking Rescue will only transfer data outside the EU/EEA where you cannot be identified as an individual.

How long we keep personal data

We will retain information about you for as long as necessary to fulfil the purpose for which it was collected or if we are required by law to retain it. The information will be deleted or made anonymous when it is no longer needed for the purpose for which it was collected. Below is an overview of how long we keep your data:

• We keep audio logs of all calls for up to 6 months.
• Email and contact form enquiries will be deleted after 12 months unless a customer relationship has been established.

Your rights

You have the right to ask us:

• To provide you with more information about how we process your personal data.
• Provide you with a copy of the personal data we hold about you.
• Update your personal data.
• Delete data that we no longer have a reason to keep.
• Restrict or stop the processing of your data.
• Object to automated individual decisions, including profiling.
• To provide you with information about the information you provide to us in a structured, commonly used and machine-readable format or, where technically feasible, to request us to transfer it to another company.
• Withdraw your consent given to us.

Please note that these rights are subject to restrictions. Please contact us if you would like more information on this.

If you believe that we are processing personal data in breach of the Personal Data Act, you have the right to complain to the Data Protection Officer. Before you do this, we would like you to contact us so that we can answer your questions or clarify any misunderstandings.

Changes to the Privacy Policy

We will update this Privacy Policy as necessary. On this page you will always find information about when it was last updated. Privacy Policy last updated: 14.10.22

About cookies

Cookies are small text files that are stored on your device when you use a website. Cookies are used to provide you with the best possible experience on our website and for marketing purposes.

Most modern browsers are set to accept cookies automatically, but you can change your settings so that your browser does not accept cookies.